Return & Refund Policy

No Return No Refund Policy You would be hard-pressed to find a brick and mortar storefront with no return policy. After all, if that kitchen mixer, oversized dress coat or computer monitor does not work for a customer, it is more cut-and-dry than discovering that the NBA League Pass or Google Play music selection did not meet taste expectations. In those first few examples, there's a material item to return. With digital purchases, especially anything that involves a subscription, the process of returns and refunds is less clear. While Return and Refund Policies on products are not required in the U.S., many companies enact them in order to assure consumer confidence. Apple iTunes changed its Terms and Services for EU customers due to laws that required it to do so. However, in other jurisdictions, you may have the option of having a restricted policy on returns and refunds. If you decide to have a "No Refund, No Refund" policy for your digital products, for example, make it conspicuous and draft it to clearly indicate your intent. What's a Return & Refund Policy? A Return and Refund Policy is exactly what it sounds like it's a written procedure that explains to your customers how to make a return on an item. You can make this kind of policy as complicated or simple as it needs to be. Amazon has a system where customers request a return label and make arrangements to ship back an item. Other retailers that ship physical items adopt a similar approach. This kind of policy can locate on your product's website or within your mobile app. You'll need to create a conspicuous link to it and make it easy to navigate.